Antivirus, firewall, and other types of security software can sometimes interfere with the initial configuration or continued operation of NComputing's vSpace software.  This document gives basic information on applications, services, and network communication within vSpace, which can be used to configure security software and help ensure compatibility and stable, continued operation.

Symptoms

• Error: Network Error Code 10014 / Network Error Code 10054
• vSpace Update Cannot Reach Update Server
• vSpace Host Not Visible in Connection List
• Client Hangs (Freezes) During Connection

vSpace Installation

Please make sure to DISABLE any Anti-Virus or Firewall software during the installation of our product. Software of this type has been tested and known to interfere with the installation of our product.  After installation has completed, you may re-enable Anti-Virus and Firewall software.  

If system instability occurs after installing NComputing vSpace, please try removing vSpace and any antivirus or security software present, and then reinstalling vSpace.  If the system is stable in this configuration, re-install the antivirus software.  In some cases, this change in install order can improve the interaction between vSpace and antivirus software.  If issues persist, please try configuring your security software to ignore/allow/trust the following ports and executables:

Exceptions

• Port Exceptions
  • For L-series device connection
    • TCP: 27605, 27615, 3581, 3597, 3645, 3646
    • UDP: 1027, 1283, 3581
  • For vSpace registration
    • TCP Port 3630
    • Point to:
      • register.ncomputing.com
      • or 85.214.107.229 (updated August 2011)
  • For vSpace Update
    • TCP Ports 20 & 21
    • Point to:
      • 70.182.176.102
      • or 81.169.173.128
• File Access Exceptions
  • For vSpace functionality
    • C:\Windows\system32\KMServc.exe
    • C:\Program Files\Common Files\NComputer\Bootsrv.exe
  • For vSpace tray icon
    • C:\Program Files\NComputing vSpace\KmMsg.exe
  • For vSpace Registration
    • C:\Program Files\NComputing vSpace\KmRegWiz.exe
  • For vSpace Update
    • C:\Program Files\NComputing vSpace\KmUpdate.exe

Summary

The above exceptions and practices can help ensure the best level of interaction between vSpace and your environment.  If issues still persist with a particular application, please contact the application's vendor.  If NComputing has developed a workaround for your specific security application, it will be located in the "How-To & Guides" category, under "Integration"